Consumer Guarantees

As a consumer, you are entitled to the benefit of statutory consumer guarantees in respect of items purchased from Papetal. In accordance with Australian or New Zealand Consumer Law, if the item has a major failure, you may reject the item and seek a refund or exchange, or you may keep the item and seek compensation for any drop in the value of the product.

Returns Policy

To be eligible for a return, item/s must fit the following criteria:

– include all original packaging

– item is in a saleable condition (i.e. the original tags and labels are still attached, the item is in its original packaging (if any), and the item is unworn, unused and as sold)

– must not be worn

– must not be earrings, due to hygienic reasons

– non-sale item/s only

Please retain a proof of postage until we have confirmed your return has been received and your refund has been processed. Return postage costs will be at your expense. Any customs and duties paid on your order will not be refunded.

Delivery Fees will not be refunded if you return Goods for change of mind or you made an incorrect selection, including if you ordered the incorrect size, colour etc.

Return requests received after three business days of the expected delivery of your order will not be accepted.